Frequently Asked Questions (FAQ)
- How many updates is my registration code good for?
What if I lose my code?
Can my registration code be moved to a different machine?
How long after my order do I get my code?
What will you do with my e-mail address?
Frequently Asked Questions (FAQ) Answers
Hmmm, what does that control do? Nearly every control in this program has brief context sensitive help. Right-click on the control and click the “What’s this?” popup. In dialogs, you can also drag the upper-right corner ? icon on a control. For menus, highlight the menu command with your mouse and hit the F1 key.
How do I uninstall? As with any standard Windows program that supports uninstall: Click Start button->Control Panel->Add/Remove Program. Find the name of the program, click the Add/Remove button, and follow any instructions.
What if I lose my code? Send us e-mail, with your name, contact information, and any other helpful details you remember (such as approximate year of purchase, method of purchase), and we’ll send your code.
How long after my order do I get my code? For web credit card orders, you now usually get your registration code immediately.Fax, phone, and mail orders take a little longer. We appreciate your friendly e-mail if there is a big delay (over 4 days), so we can correct any problem.
If you need further help, or have suggestions or comments, please send us e-mail.